Naramu Designs · 返品・再印刷

Refunds & reprints

Every piece is printed when you order it. That's why it exists at all — and why the policy works the way it does.

Damaged, misprinted, or lost

If your order arrives damaged, misprinted, or doesn't arrive at all, email hello@naramu.store within 14 days of delivery (or the expected delivery date) with your order number and a photo of the problem. You get a free reprint, or a full refund if you'd rather — your choice. No forms, no shipping anything back.

Wrong size or model ordered

Caught a mistake before we've sent it to print? Email fast and we'll fix the order. Once it's in production it's being made specifically for you, so we can't change or cancel it — the size and paper chips in the bag exist precisely to prevent this moment.

Change of mind

Because every print and case is made to order, we can't take returns for a change of heart — there's no warehouse to send it back to; the thing was manufactured because you asked for it. Choose slowly, hang proudly.

How refunds are paid

Approved refunds go back to your original payment method through Stripe, usually within 5–10 business days of approval. Shipping costs are refunded when the problem was ours (damage, misprint, loss).

Your statutory rights

Nothing here limits rights that consumer law in your country gives you and that can't be waived. If local law grants you more than this policy does, local law wins.

Last updated September 16, 2026 · Start a claim: hello@naramu.store