Refund policy
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.
To exercise this right, you must notify us of your decision before the 14-day window expires. Once you have notified us, you have a further 14 days to return the item(s).
How to start a return or cancellation request: Log in to your customer account at https://shopify.com/67368157274/account and go to your Orders to submit a request.
If you checked out using a phone number only (no email),. Please use the return link in your SMS order confirmation instead.
Refunds Once we receive your return, we will process your refund within 10 business days to your original payment method. We will also refund the standard outbound shipping cost. Note: premium or express shipping upgrades are non-refundable.
Return shipping Return shipping costs are your responsibility
Exemptions The right of withdrawal does not apply to digital downloads, personalized/custom items.
No Returns or Exchanges (non-EU)
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.
Refunds We will notify you once we've received and inspected your refund request. If approved, you'll be automatically refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us on Instagram @naramudesu.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us on instagram @naramudesu